Ticket purchase and refund rules
These Rules form an integral part of the Terms (public offer) and set out how Tickets to “Flower Forum 2027” (19 January 2027, Lviv, Barvy Event Hall, [street, building], Lviv) are purchased, transferred and refunded. This is a translation; in case of discrepancies the Ukrainian version prevails.
1. Purchase
1.1. Tickets are sold on flowerforum.com.ua. Choose a ticket, enter the attendee’s details (both attendees for a pair ticket) and pay via WayForPay.
1.2. The price is fixed at the moment of payment. Prices change in waves: “Early bird” — until 15 December 2026 inclusive, “Standard” — 16 December 2026 to 10 January 2027, “Last wave” — from 11 January 2027.
1.3. For 5 or more tickets, or payment by a sole proprietor or company, send a request on the website or write to flowerforum.ua@outlook.com — we will issue an invoice and closing documents.
2. Receiving the ticket
2.1. After payment, a ticket with a QR code is sent to your email within a few minutes. Check your spam folder if you don’t see it.
2.2. If the ticket has not arrived within 24 hours, write to flowerforum.ua@outlook.com with your order number or the buyer’s email.
2.3. Do not post the QR code on social media — only the first scan grants entry.
3. Transfer to another person
A ticket can be re-issued to another person free of charge no later than 3 days before the Forum. Write to flowerforum.ua@outlook.com from the email used for the purchase with the ticket number and the new attendee’s first name, last name and email. The new attendee receives a new ticket and the old QR code is cancelled.
4. Refunds at the buyer’s request
4.1. To return a ticket, send a request to flowerforum.ua@outlook.com from the email used for the purchase (order number, buyer’s name, reason — optional).
4.2. The refund amount depends on the date the request is received:
- until 4 January 2027 inclusive — 100% of the ticket price;
- from 5 January 2027 to 12 January 2027 inclusive — 50% of the ticket price;
- later — no refund, but the ticket can be transferred to another person free of charge (section 3).
4.3. An online ticket can be refunded until the stream or recording link is sent. Once access is provided, the service is deemed rendered.
4.4. Discounts and promo codes are not restored. If one ticket from a pair order is returned, the refund is calculated from the discounted price.
4.5. A person refused entry for breaching the attendance rules (section 7 of the Terms) and an attendee who did not show up are not entitled to a refund.
5. Cancellation, postponement and changes by the Organiser
5.1. If the Forum is cancelled, the Organiser refunds 100% of the ticket price automatically or on request.
5.2. If the Forum is postponed, tickets remain valid for the new date. A buyer who cannot attend on the new date may request a 100% refund within 14 days of the announcement.
5.3. Changes to the programme, speakers or partners, and temporary breaks due to air-raid alerts, are not grounds for a refund.
5.4. If force majeure makes an offline Forum impossible, the Organiser may offer an online format, a new date or a refund at the buyer’s choice.
6. Refund timing and method
Refunds are made to the card or account used for payment within 30 calendar days of receiving the request. Crediting time depends on the buyer’s bank. Cash refunds are not available.
7. Right of withdrawal
A ticket grants the right to attend an event held on a specific date. Under Ukrainian consumer protection law, the general 14-day right to withdraw from a distance contract does not apply to leisure services provided on a specific date. Refunds are therefore made under these Rules, which do not limit any rights granted to consumers by law.
8. Contacts
For ticket questions write to flowerforum.ua@outlook.com. We reply within one business day.
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